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Contact Us

E­MAIL & TELEPHONE

Email: contact@jago24.co.uk
Telephone: +44 (20) 36952970

Platform of the EU Commission regarding online dispute resolution:
http://ec.europa.eu/consumers/odr
The Seller is neither obliged nor prepared to attend a dispute settlement procedure before an alternative dispute resolution entity.

 

BUSINESS HOURS

Monday to Thursday: 9am - 6pm
Friday: 9am - 5pm

These business hours refer to our Service Hotline, which is only available during these times. Jago AG is solely an e­commerce business. E­mails received during regular working hours will typically be answered within 24 hours. 

 

CONTACT ADDRESS

Adresse des bureaux

JAGO AG
Ingersheimer Str. 12
­70499 Stuttgart
Germany

Please note, this address is purely administrative and no physical shop or store is located on these premises. Please do not attempt to return goods or products to this address.

 

ADDRESS FOR RETURNS OF UNWANTED OR DEFECTIVE ITEMS

Adresse pour le retour des marchandises

JAGO AG
Sonnenhügel 1
37269 Eschwege
Germany

Please use this address for all returns. Do not attempt to send returned goods to the Stuttgart address.

Contact form

  • Please state the type of your request.
    Fill in the forms according your request:
    - Questions about an item: item name or number
    - My order: order and invoice number
    - My invoice: invoice number
    - Delivery and despatch: order and/or invoice number, if possible item name and number
    - Complaints & Returns: Order number and/or invoice number and item name and number
    - Questions concerning our online shop: Link to corresponding webpage

    Please provide as much information as possible, so that we can respond to you as soon as possible.
    If your question is about an order, the delivery or a complaint, please provide your order number in any case.
    Please state item name and/or number to the item in question and we will reply as soon as possible.
    If your question ist about an order, an invoice, the delivery or a complaint, please provide your invoice number.
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Tolls and Custom Fees. Deliveries to Switzerland incur no customs duties. Delivery to countries outside of Europe or the European Union may incur customs duties such as customs clearance and brokerage fees, or import taxes. These fees vary from country to country. Please request more information from your national customs authority. You are liable for these costs.